Getting started with markets.com
Are you experiencing a technical issue while trading on our platform?
Here’s some good news: due to our global reach, our customer support team offers assistance in English, Thai, Vietnamese, Spanish, Arabic, Italian, Spanish, and Greek.
You can contact the customer support team for help via:
Send your enquiry to our customer support team at support@markets.com. You will receive a prompt response within the same day.
Depending on where you live, you can call the customer support team for assistance from 10 pm UK Sunday to 10 pm UK Friday at the following numbers:
United Kingdom: +44 208 097 9794
Australia: +61 290 700 431
Europe: +357 22278807
Global: +44 208 097 9794
South Africa: +27 104470539
You can also chat directly with our customer support team via Live Chat. Our agents are online 24 hours from Monday to Friday.
To launch a chat with a customer support representative, click the chatbot icon at the bottom right corner of any markets.com page.
Our support agent will attend to you shortly.
Another way is to describe the issue you’re facing in an online query form.
Attach relevant screenshots or images to help us better understand the issue you’re facing. Click Submit to send your online query to us.
Whether you need help navigating the platform or are facing an issue while trading, feel free to contact our customer support team anytime.
We’re ready to help with whatever you need.
Log in to your account and contact our customer support team now.
One of the benefits of trading with a regulated company is that you know you are contracting with a reliable and reputable provider in a secure environment, which has strict rules and guidelines in place, protecting the interests of retail clients. Other legal obligations of a regulated company include, but are not limited to, ensuring financial services are provided efficiently, honestly and fairly, dealing with retail client money in a certain way and having dispute resolutions systems in place in case you are unsatisfied with our services.
However, please note that regulation is not an absolute guarantee of security or reliability. Additionally, being regulated does not change that trading in CFDs and Margin FX products carries a high degree of risk, and you may lose some or all of your invested capital.
All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.
The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.
markets.com is a global company with more than 5m registered accounts which is regulated in Europe, UK, BVI, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us.
Please refer to our Safety Online / Stay Protected Online Page for more information.
Markets.com is operated by Finalto (South Africa) Pty Limited which is a regulated by the FSCA under license no. 46860 and licensed to operate as an Over The Counter Derivatives Provider (ODP) in terms of the Financial Markets Act no.19 of 2012.
Markets.com is a global brand and trade mark used by Finalto (South Africa) Pty Limited and owned by Finalto (IOM) Limited.
Finalto (South Africa) Pty Limited has the sole and exclusive use of the domain Markets.com worldwide.
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