Cookie Disclosure

Note: The English version of this Policy is the governing version and shall prevail whenever there is any discrepancy between the English version and the versions in any other language.

    1. INTRODUCTION

      The protection of privacy and the safeguarding of our Clients’ Personal Data is of great importance to us.

      Safecap Investments Limited is a company incorporated under the laws of Cyprus, the registered office of which is at 148 Strovolou Ave., Strovolos, 2048 Nicosia, Cyprus (“Safecap” or “us”) and is an investment services firm regulated in the conduct of its activities by the Cyprus Securities and Exchange Commission under license number 092/08 and the Financial Sector Conduct Authority of South Africa under license 43906, and its activities include the receipt, transmission and execution of client orders in financial instruments, including through the use of electronic trading platforms.

      This purpose of this Policy is to explain to you:

      • what the cookies are;
      • main cookies that we use, and what we use them for;
      • how you can restrict, block or delete cookies; and
      • other useful information about cookies.
    2. WHAT ARE COOKIES AND HOW TO DISABLE THEM?
    3. Cookies are small text files stored on your computer when you visit certain web pages. At Safecap we use cookies on our website www.markets.com (the “Website”) to allow the Website to recognise you on subsequent visits, or to authorise other designated websites to recognise you.

      Cookies can be used by us for other purposes. For instance, they are used to remember your preferences on our Website, to remember your user ID on our Website, and to help you navigate between pages more efficiently. Cookies can also be used by us to collect information about webpages visited and content viewed by you, links and buttons clicked, URLs visited before and after you visit our Website.

      Much, though not all, of the data that is collected through cookies is anonymous, though some of it is designed to detect browsing patterns and approximate geographical location to improve your user experience.

      Most web browsers have cookies enabled and accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. Generally you have the option to accept all cookies, to be notified when a cookie is issued or reject all cookies. Visit the ‘options’ or ‘preferences’ menu on your browser to change settings. You can find more information about how to turn off cookies here: http://www.allaboutcookies.org/manage-cookies/

      Please note that cookies can’t harm your computer. We use encrypted information gathered from them to help improve your experience of the Website. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you’re browsing.

      Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn’t tracked.

      We’re giving you this information as part of our initiative to both comply with legislation, and make sure we’re honest and clear about your privacy when using our Website.

    4. COOKIES THAT WE USE

      3.1. Our own cookies

      Information collected Cookie name Description Life Time
      language, county, city _dy_df_geo
      _dy_geo
      context
      Stores Customers’ geographical location data to make sure that the version of the Website displayed to the customer is in their language and is tailored for his country of residence. 30 days
      30 days
      150 days
      CID (Customer ID) lead_id Each unique customer that visits a page on our Website is provided with a unique ID via this cookie. In this way, subsequent visits to our Website via the same browser are recorded as belonging to the same (unique) visitor. 150 days
      language, county, city _dy_geo
      _dy_df_geo
      tfxl_geoip_redirect
      Stores Customers geographical location data – same as above 30 days
      30 days
      1 year

      3.2. Third Party cookies

      Third Party name Cookie Name Does it collect Persona data Expiration of Cookie
      livechatinc.com 3rdparty No within session*
      __lc.visitor_id.1520 No within session
      __lc_vv.group0 No within session
      __livechat No 3 years
      __livechat_lastvisit No 3 years
      _ga No within session
      amplitude_idlivechatinc.com No within session
      main_window_timestamp.group0 No within session
      main_window_timestamp_0.group0 No within session
      message_text.group0 No within session
      notification[status_ping].group0 No within session
      recent_window.group0 No within session
      youtube.com PREF No 2 years
      YSC No within session
      VISITOR_INFO1_LIVE No 6 months
      GPS No 1 minute
      facebook.com act No within session
      c_user No 3 months
      datr No 2 years
      fr No 3 monhs
      presence No within session
      sb No 2 years
      wd No 3 days
      xs No 3 monhs
      google.com 1P_JAR No 1 month
      APISID No 2 years
      CONSENT No 10 years
      SAPISID No 2 years
      SID No 2 years
      SIDCC No 3 monhs
      accounts.google.com LSOLH No 6 months
      __utma No 6 month
      OCAK No within session
      livechatinc.com 3rdparty No within session
      __lc.visitor_id.1520 No 2 years
      __lc_vv.group0 No within session
      __livechat No 3 years
      __livechat_chat No 3 years
      __livechat_lastvisit No 3 years
      _ga No 2 years
      amplitude_idlivechatinc.com No 10 years
      main_window_timestamp.group0 No within session
      main_window_timestamp_0.group0 No within session
      message_text.group0 No within session
      notification[status_ping].group0 No within session
      recent_window.group0 No within session

      * Expires upon termination of your current browsing session.

Update cookie settings

Some cookies are necessary for the function of the website while others help third-party partners to present you with ads that reflect your interests.

You can review your settings on the cookie centre tool.

Cookie Centre Tool

Important information

If you disable one or more cookie categories, we’ll stop using that type of cookie to gather any further information. However, we may still use information collected from existing cookies on your device. If you want to delete existing cookies from your browser, you’ll need to do so manually from your device.
COOKIES POLICY UPDATES
From time to time, Safecap may update this Policy. The revised Cookies Policy will be posted on the Website keeping you informed.

For any queries or further information in relation to this Cookies Policy please Contact Us through Customer Support or privacy@markets.com.

Otherwise, for more information on how we are committed to keeping your personal information secure, please see our Privacy Policy.

CySEC (EU)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to EUR20,000
  • Negative Balance Protection

Products

  • CFD
  • Share Dealing
  • Strategy Builder

Markets.com, operated by Safecap Investments Limited (“Safecap”) Regulated by CySEC under License no. 092/08 and FSCA under Licence no. 43906.

FSC (GLOBAL)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Products

  • CFD
  • Strategy Builder

Markets.com, operated by TradeTech Markets (BVI) Limited (“TTMBVI”) Regulated by the BVI Financial Services Commission (‘FSC’) under licence no. SIBA/L/14/1067.

FCA (UK)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to GBP85,000
    *depending on criteria and eligibility
  • Negative Balance Protection

Products

  • CFD
  • Spread Bets
  • Strategy Builder

Markets.com operated by TradeTech Alpha Limited (“TTA”) Regulated by the Financial Conduct Authority (“FCA”) under licence number 607305.

ASIC (AU)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Products

  • CFD

Markets.com, operated by Tradetech Markets (Australia) Pty Limited (‘TTMAU”) Holds Australian Financial Services Licence no. 424008 and is regulated in the provision of financial services by the Australian Securities and Investments Commission (“ASIC”).

FSCA (ZA)

  • Clients’ funds kept in segregated bank accounts
  • Negative Balance Protection

Products

  • CFD
  • Strategy Builder

Markets.com, operated by TradeTech Markets (South Africa) (Pty) Limited (“TTMSA”) Regulated by Financial Sector Conduct Authority (‘FSCA’) under the licence no. 46860.

Selecting one of these regulators will display the corresponding information across the entire website. If you would like to display information for a different regulator, please select it. For more information click here.

Marketsi
An individual approach to investing.

Whether you’re investing for the long-term, medium-term or even short-term, Marketsi puts you in control. You can take a traditional approach or be creative with our innovative Investment Strategy Builder tool, our industry-leading platform and personalised, VIP service will help you make the most of the global markets without the need for intermediaries.

La gestión de acciones del grupo Markets se ofrece en exclusiva a través de Safecap Investments Limited, regulada por la Comisión de Bolsa y Valores de Chipre (CySEC) con número de licencia 092/08. Le estamos redirigiendo al sitio web de Safecap.

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