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How to contact support at markets.com

Jul 31, 2023
2 min read
Table of Contents
  • 1. Step 1: Choose your preferred method of contact. 
  • 2. Option 1: Email 
  • 3. Option 2: Phone 
  • 4. Option 3: Live Chat 
  • 5. Option 4: Online Query Form 
  • 6. Step 2: Provide necessary information. 
  • 7. Step 3: Follow up if needed. 
contact support at markets.com

 

In this guide, we will walk you through the different ways to contact the support team at markets.com for any assistance you may require. 

Let’s get started: 

 

Step 1: Choose your preferred method of contact. 

 

Option 1: Email 

Send an email to support@markets.com with your query or concern. Make sure to include your account details if you have an existing account. 

 

Option 2: Phone 

Visit the markets.com "Contact Us" page to find the phone number for your local region. Call the number and follow the prompts to reach the support team. 

 

Option 3: Live Chat 

Access the markets.com website or app and look for the live chat icon or link. Initiate a chat session and a support agent will assist you in real-time. 

 

how to contact support.jpg

 

Option 4: Online Query Form 

Fill out the online query form available on the markets.com website to submit your question or concern. The support team will contact you as soon as possible. 

  

Step 2: Provide necessary information. 

Include all relevant details about your issue or query, such as account details, transaction history, or screenshots, to help the support team better understand and resolve your concern. 

 

Step 3: Follow up if needed. 

If you haven't received a response within a reasonable time, feel free to follow up with the support team through the same or a different contact method. 

The markets.com support team is available 24/5 to help you with any questions or concerns you may have related to the platform or the service. Don't hesitate to reach out for assistance when needed. 


Risk Warning: this article represents only the author’s views and is for reference only. It does not constitute investment advice or financial guidance, nor does it represent the stance of the Markets.com platform.When considering shares, indices, forex (foreign exchange) and commodities for trading and price predictions, remember that trading CFDs involves a significant degree of risk and could result in capital loss.Past performance is not indicative of any future results. This information is provided for informative purposes only and should not be construed to be investment advice. Trading cryptocurrency CFDs and spread bets is restricted for all UK retail clients. 

Zachariah Walker
Written by
Zachariah Walker
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Tags DirectoryView all
Table of Contents
  • 1. Step 1: Choose your preferred method of contact. 
  • 2. Option 1: Email 
  • 3. Option 2: Phone 
  • 4. Option 3: Live Chat 
  • 5. Option 4: Online Query Form 
  • 6. Step 2: Provide necessary information. 
  • 7. Step 3: Follow up if needed. 

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The markets.com/za/ site is operated by Markets South Africa (Pty) Ltd which is a regulated by the FSCA under license no. 46860 and licensed to operate as an Over The Counter Derivatives Provider (ODP) in terms of the Financial Markets Act no.19 of 2012. Markets South Africa (Pty) Ltd is located at BOUNDARY PLACE 18 RIVONIA ROAD, ILLOVO SANDTON, JOHANNESBURG, GAUTENG, 2196, South Africa. 

High Risk Investment Warning: Trading Foreign Exchange (Forex) and Contracts For Difference (CFDs) is highly speculative, carries a high level of risk and is not appropriate for every investor. You may sustain a loss of some or all of your invested capital, therefore, you should not speculate with capital that you cannot afford to lose. You should be aware of all the risks associated with trading on margin. Please read the full  Risk Disclosure Statement which gives you a more detailed explanation of the risks involved.

For privacy and data protection related complaints please contact us at privacy@markets.com. Please read our PRIVACY POLICY STATEMENT for more information on handling of personal data.

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Safecap Investments Limited, which is regulated by the Cyprus Securities and Exchange Commission (“CySEC”) under license no. 092/08. Safecap is incorporated in the Republic of Cyprus under company number ΗΕ186196.

Markets International Limited is registered  in the Saint Vincent and The Grenadines (“SVG”) under the revised Laws of Saint Vincent and The Grenadines 2009, with registration number  27030 BC 2023.

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