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At markets.com, we strive to serve every one of our clients to the best of our ability. We believe in treating all our clients with honesty and transparency.
So if you have any questions or want to make a complaint, we will do our utmost to answer your queries and provide a satisfactory explanation.
Find out how to file queries or complaints below.
Your satisfaction with our services is our utmost priority at markets.com.
If you have a trading-related question, please email the customer support team at support@markets.com.
You can also contact them on Live Chat or submit an online query form. They will get back to you within 48 hours.
Our customer support team uses English for Live Chat. If you prefer to be contacted in your chosen language, leave these details with them and they will get back to you as soon as they can:
If our customer support team is taking longer than usual to respond to you on Live Chat, they are probably experiencing a high volume of inquiries. Do continue to hold and they shall be with you shortly.
For matters relating to dissatisfactory service, you can submit a complaints form to us. Our compliance department will take the necessary action.
We aim to resolve a formal complaint within two months. If we need more time to investigate, we will notify you of the delay. Read more here.
A complete resolution, which will come with a full written response, will not take longer than three months from the date the complaint was submitted.
Log in to your account now to send us a query or complaint.
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