Frequently Asked Questions

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Can I trade with you on my mobile?

Yes, you can trade on the go by downloading our Markets.com application from your device’s store or accessing our website through your mobile’s browser.

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Where do I find my account number?

Your Markets.com account number can be located at the top right menu of our webtrader. Your account number starts with ‘mk’.

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My account has been disabled, what do I need to do?

In most cases, your account with us can be disabled because of expired documentation or missing information. Please reach out to our support team at support@markets.com or via LiveChat for more information.

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In what currency can I open an account with you?

The currencies for which we offer account creation are EUR, AUD, DKK GBP, NOK, PLN, SEK, USD, ZAR, CHF.

The choice of currencies for our MT4/5 platform consists of EUR, GBP, USD, AUD, CAD, JPY, PLN.

Note: if your deposit is executed in a different currency than the above, there may be conversion fees applied.

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Can I transfer my deposit to the MT4/5 platform?

Yes, to do so you need to go to the top right menu of Markets.com platform and navigate to ‘My Accounts’ tab. From the pop up window, select the ‘Funds transfer’ button and instruct your request as desired.

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Can I open/close/modify a position if I have no access to my account?

Yes, our Trading Desk can modify, close open open trades for you over the phone. You can reach them at +357-2-203-0583. They are available 24/5.

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Do you handle tax reporting?

We can provide you with supporting documentation if requested, but do not directly deal with reporting of your taxes. You may contact your local Tax authorities for more information on their procedures.

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How to open a Joint Account?

You can only hold a Joint Account with a spouse or a first-degree family relative (mother, father, brother, sister). You and your relative must both own a verified own registration, after which you will need to contact us and fill in our Joint Account application form.

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How to register for a corporate account?

The main authorized person of your company can create a registration through the normal process, while completing personal details and questionnaire based on his data. After the registration is complete, please reach out to us via support@markets.com so that we can provide you with document requirements.

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Is there a fee for inactive/dormant accounts?

Yes, any trading account held with our company into which the client has not placed a trade for a period of 90 days or more, is classified as an Inactive Account.

Such accounts are subject to a monthly charge of 10 USD, relating to their maintenance and administration. If there is no available balance in your registration, no fee will be deducted.

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Why do I need to upload my Photo ID and other Documents?

According to legal and regulatory obligations, Safecap Investments is required to verify your identity and residential address. For this purpose, Photo ID and proof of residence may be required.

In opening an account with us, traders agree to comply with all applicable money laundering and counter terrorism financing laws and regulations, including, but not limited to, the requirement to provide satisfactory evidence of identity, residential address, source of funds, etc. Our company will not establish a business relationship with an individual unless and until the client’s identity and residential address have been successfully verified, and/or all necessary documents have been received and verified. This is to protect both the client and us from fraud, as well as guard client privacy, and is therefore part of our standard due diligence process. We reserve the right to impose additional due diligence requirements upon requirement.

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Which documents are required to verify my Markets.com account?

Proof of Identification – clear copy of a valid Passport; if this is not available please provide us with a copy of your National ID or Driver’s license. Passports should be provided at your earliest convenience.

All details must be clearly visible (full name, date of birth, date of expiry, photograph, document’s number and full security strip if applicable). Proof of identification displaying initials will not be accepted as proof of identity.

Proof of Residence – clear copy of: bank or credit card statement, utility bill (e.g. water, electricity, gas, landline phone, Internet, TV Service), municipality statements.

Note that all details must be clearly visible (full name, address of residence, date of issue of the document, logo or stamp of the issuing company).

Proof of residence documents must have been issued within the last six months. All documents provided must be issued in the name of the client; third party documents will not be accepted.

National Client Identifier (“NCI”) – As part of our regulatory reporting obligations we are required to verify your NCI. To validate your NCI, you need to provide us with the documents indicated above. Based on your nationality, additional documentation may be required such as a clear copy of a Citizen Card, Taxpayer card, Passport, National Insurance number, National Identification number, document indicating your fiscal code, etc. In cases where documents with the highest priority are not available, we may proceed by creating a CONCAT. The CONCAT will be created by using information that you have already provided during your registration, such as your date of birth and name.

Enhanced Verification – As part of your account verification, additional information might be required in order to meet our regulatory requirements. Information that might be requested from you for these purposes can include:

– Proof of Phone Number – This can be a document verifying your phone number (mobile or landline). This can be: a phone bill, a tax statement, a bank statement, a payslip or any other official document issued by a third party which carries your name and phone number. The document must indicate your full name as per your identification documents. In order to approve the submitted document, we will contact you on the phone number indicated in the document.

– Bank Confirmation Letter – Letter from your banking institution, based in the EEA or an equivalent country, which includes and verified your Full Name, Address, Date of Birth and Passport/ID number. If the passport or ID number is different to the one on the identification document previously submitted we will require a clear copy of it.

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What is Enhanced Verification?

As part of our Enhanced Verification process we are required to apply Enhanced Due Diligence (“EDD”) on our clients. This enables us to meet our regulatory requirements and enforce a trading environment that is in line with the latest standards in European Economic Area (EEA) or equivalent countries. By performing EDD we are able to conduct advanced integrity and background screening for enhanced transparency. The driving factor behind our EDD implementation are the rules powered by the 4th EU AML Directive, putting extra emphasis on aspects such as the Ultimate Beneficial Ownership (UBO) and EDDr.

This information is required and collected by us in order to built your profile and ensure we have sufficient information regarding source of funds This information will not be shared with any third parties.

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How can I submit my required documents?

To submit your documents click on the Menu located in the top right corner of Markets.com platform and select the Verification Centre tab.

You can also upload documents using the Markets.com mobile app.

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What is the difference between a Demo Account and a Real Account?

Both Demo and Real accounts function under real-time market conditions. A Demo account operates with virtual funds for purposes of practice, unlike a Real account that allows you to trade with real funds.

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Can I update my account details if needed?

Once your account is fully verified, you will not be able to change your personal account details independently. If you need to update your account details, contact our support team via Livechat or support@markets.com and provide relevant information.

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I forgot my password, what do I do?

You can reset your password when you go to the top right ‘Login’ menu on our website and then click on ‘Forgot password’

Enter your registered email address to which you will receive a link to set up a new password.

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How can I file a Complaint?

To file a Complaint, click here.

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How to switch between Real and Demo mode of my account?

To switch accounts click on the Menu located at the top right corner of Markets.com platform and select the last option from the drop down ‘Switch to Demo/or Real’.

If on the mobile app:
Click on the three lined menu at the top right corner of your screen and then click on the Switch to Demo/Switch to Real tab.

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How can I extract my Account Statement?

You can extract your statement once you go to the Menu located in the top right corner of Markets.com platform.

From the drop down options, select ‘Reports’ and proceed to ‘Account Statement’. You will have the option to choose for which period you would like your transactions displayed.

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Where can I see my Account Balance & other statuses?

Your account balance and other financial information are located at the top right corner of Markets.com platform (usually toggled through the ‘$’ icon). For financial details of your MT4/5 account, go to the top right corner menu and click on “My accounts”.

Bear in mind that the Account Balance shown does not reflect profit/loss of open positions.

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CySEC (EU)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to EUR20,000
  • Negative Balance Protection

Products

  • CFD
  • Share Dealing
  • Strategy Builder

Markets.com, operated by Safecap Investments Limited (“Safecap”) Regulated by CySEC under License no. 092/08 and FSCA under Licence no. 43906.

FSC (GLOBAL)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Products

  • CFD
  • Strategy Builder

Markets.com, operated by TradeTech Markets (BVI) Limited (“TTMBVI”) Regulated by the BVI Financial Services Commission (‘FSC’) under licence no. SIBA/L/14/1067.

FCA (UK)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to GBP85,000
    *depending on criteria and eligibility
  • Negative Balance Protection

Products

  • CFD
  • Spread Bets
  • Strategy Builder

Markets.com operated by TradeTech Alpha Limited (“TTA”) Regulated by the Financial Conduct Authority (“FCA”) under licence number 607305.

ASIC (AU)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Products

  • CFD

Markets.com, operated by Tradetech Markets (Australia) Pty Limited (‘TTMAU”) Holds Australian Financial Services Licence no. 424008 and is regulated in the provision of financial services by the Australian Securities and Investments Commission (“ASIC”).

FSCA (ZA)

  • Clients’ funds kept in segregated bank accounts
  • Negative Balance Protection

Products

  • CFD
  • Strategy Builder

Markets.com, operated by TradeTech Markets (South Africa) (Pty) Limited (“TTMSA”) Regulated by Financial Sector Conduct Authority (‘FSCA’) under the licence no. 46860.

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