Frequently Asked Questions

8 Results

Is Markets.com a scam?

Markets.com is a global company with more than 5m registered accounts which is regulated in Europe, Australia and South Africa. Unfortunately, there are certain websites and fraudsters who wish to take advantage of our brand name and seek to impersonate us.
Please refer to our Fraud Watch for more information.

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Is my personal data safe with you?

The protection and safeguarding of our clients personal and financial information is of utmost importance to us, therefore we take the highest of measurements when it comes to the security of our system. You may refer to our Privacy Policy statement for more information regarding your data held with us.

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Do you charge any hidden fees?

There are no hidden fees at Markets.com, and the company is mainly compensated for its services through spread and daily swap charges. For additional cost & charges information please contact our support team.

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Are my funds at risk in case of Insolvency/Bankruptcy?

All client funds are held in segregated bank accounts, to ensure maximum funds protection. For more information, please check our Regulation & Legal pack located at the footer of our page.

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Where are your offices located?

Our Group has regulated entities in several jurisdictions, specifically Cyprus, UK, Australia, South Africa and BVI. Each of our entities is regulated by the relevant authority in it’s jurisdiction.

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What are the benefits of trading with a regulated company?

One of the benefits of trading with a regulated company is that you know you are contracting with a reliable and reputable provider in a secure environment, which has strict rules and guidelines in place, protecting the interests of retail clients. Other legal obligations of a regulated company include, but are not limited to, ensuring financial services are provided efficiently, honestly and fairly, dealing with retail client money in a certain way and having dispute resolutions systems in place in case you are unsatisfied with our services.

However, please note that regulation is not an absolute guarantee of security or reliability. Additionally, being regulated does not change that investing in CFDs and Margin FX products carries a high degree of risk, and you may lose substantially more than you invest.

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Who are we and are we regulated?

Markets.com is operated by Safecap Investments Limited (‘Safecap’) a regulated investment services firm authorized in the conduct of its activities by the Cyprus Securities and Exchange Commission (‘CySEC’) under license no. 092/08. Safecap is also authorized by the Financial Sector Conduct Authority (FSCA) in South Africa as a Financial Services Provider under license no. 43906.

Markets.com is a global brand and trade mark used by Safecap and owned by Markets Limited (‘Markets’). Safecap and Markets are subsidiaries of Playtech PLC, a company traded on the London Stock Exchange’s Main Market and a constituent of the FTSE 250 index.

Safecap has the sole and exclusive use of the domain ‘www.markets.com’ worldwide.

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What are the official email domains of Markets.com?

The official email domains used for our communication are:

@Markets.com
@MARKETSMAIL.COM
@SAFECAPLTD.COM

We recommend that you do not engage or respond to any communication that is not from the official email domains mentioned above.

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CySEC (EU)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to EUR20,000
  • Negative Balance Protection

Products

  • CFD
  • Share Dealing
  • Strategy Builder

Markets.com, operated by Safecap Investments Limited (“Safecap”) Regulated by CySEC under License no. 092/08 and FSCA under Licence no. 43906.

FSC (GLOBAL)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Products

  • CFD
  • Strategy Builder

Markets.com, operated by TradeTech Markets (BVI) Limited (“TTMBVI”) Regulated by the BVI Financial Services Commission (‘FSC’) under licence no. SIBA/L/14/1067.

FCA (UK)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to GBP85,000
    *depending on criteria and eligibility
  • Negative Balance Protection

Products

  • CFD
  • Spread Bets
  • Strategy Builder

Markets.com operated by TradeTech Alpha Limited (“TTA”) Regulated by the Financial Conduct Authority (“FCA”) under licence number 607305.

ASIC (AU)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Products

  • CFD

Markets.com, operated by Tradetech Markets (Australia) Pty Limited (‘TTMAU”) Holds Australian Financial Services Licence no. 424008 and is regulated in the provision of financial services by the Australian Securities and Investments Commission (“ASIC”).

FSCA (ZA)

  • Clients’ funds kept in segregated bank accounts
  • Negative Balance Protection

Products

  • CFD
  • Strategy Builder

Markets.com, operated by TradeTech Markets (South Africa) (Pty) Limited (“TTMSA”) Regulated by Financial Sector Conduct Authority (‘FSCA’) under the licence no. 46860.

Selecting one of these regulators will display the corresponding information across the entire website. If you would like to display information for a different regulator, please select it. For more information click here.