Support Centre

We’re dedicated to providing the information you need, when you need it. Because opportunities can only be found when you have the insight and expertise you need. So, whether you’re looking to speak to one of our team, want a question answering or need more insight into how trading and investing can work for you, we’ve got you covered.

We’re here to help

Phone Support

Our dedicated customer support team is here for you, round the clock, from 10pm UK Sunday to 9pm UK Friday.

Call: +44 2031 500 380

Live Chat

Chat anytime directly to our customer support time via our live chat function. Our live chat is available 24/5 to answer your questions.

FAQs

Can I access live share prices in the Share-Dealing platform?

In the Share-Dealing platform, you can find the exchange subscriptions under the “Account” section. The Stock Exchanges Subscription table indicates the cost for Level 1 and Level 2 data, and allows you to subscribe to the ones of your preference.

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How are dividends paid into my Share-Dealing account?

Dividend payments from stock positions will be credited in your account with any applicable standard withholding taxes deducted. Cash dividends are booked on the Pay date based on the holdings as one day prior to the Ex-date.

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I’ve created an Investment Portfolio, how can I access it?

You can access your Investment portfolio either through the “INVEST” tab in the left rail of the platform or through the top right menu and then ‘My Accounts’ option, while logged in on the main Markets.com platform.
From the window that pops up, simply select the crossed arrows icon next to your Investment portfolio ID.

You can switch back to your CFD account from the same top right menu, through crossed arrows icon next to your CFD account ID.

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What is Share Dealing platform?

Our Share Dealing platform gives the ability to access some of the biggest companies in the exchanges and buy a stake. Clients can invest into real stocks & assets and actually own shares, therefore generate profit/loss depending on how the underlying company is doing. If the underlying company’s value is increased, the client will generate profit and vice versa.

Please do not hesitate to reach out to our support team for more information.

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What is the Investment Builder Portfoilo?

Invest is a tool that can be used to build your own investment strategy on non-leveraged Share CFDs. You can define the share universe you want, along with different parameters according to their preferences.
Depending on what you choose in steps 1-3, the backend algorithm will provide them with a unique strategy for them to invest in based on all the parameters chosen.

Once you create a portfolio, you can Save it. You don’t have to invest in it right away. And you still have the chance to edit it or delete it. Once you “Invest” though, positions get opened and your only options are to define TP/SL or Close it – once you invest, there is an actual trade that can no longer be modified in terms of the strategy or constituents until the strategy will re-balance.

For more information regarding this product, please check out our QuantRanks KID

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CySEC (EU)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to EUR20,000
  • Negative Balance Protection

Products

  • CFD
  • Share Dealing
  • Strategy Builder

Markets.com, operated by Safecap Investments Limited (“Safecap”) Regulated by CySEC under License no. 092/08 and FSCA under Licence no. 43906.

FSC (GLOBAL)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Products

  • CFD
  • Strategy Builder

Markets.com, operated by TradeTech Markets (BVI) Limited (“TTMBVI”) Regulated by the BVI Financial Services Commission (‘FSC’) under licence no. SIBA/L/14/1067.

FCA (UK)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to GBP85,000
    *depending on criteria and eligibility
  • Negative Balance Protection

Products

  • CFD
  • Spread Bets
  • Strategy Builder

Markets.com operated by TradeTech Alpha Limited (“TTA”) Regulated by the Financial Conduct Authority (“FCA”) under licence number 607305.

ASIC (AU)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Products

  • CFD

Markets.com, operated by Tradetech Markets (Australia) Pty Limited (‘TTMAU”) Holds Australian Financial Services Licence no. 424008 and is regulated in the provision of financial services by the Australian Securities and Investments Commission (“ASIC”).

FSCA (ZA)

  • Clients’ funds kept in segregated bank accounts
  • Negative Balance Protection

Products

  • CFD
  • Strategy Builder

Markets.com, operated by TradeTech Markets (South Africa) (Pty) Limited (“TTMSA”) Regulated by Financial Sector Conduct Authority (‘FSCA’) under the licence no. 46860.

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