Support Centre

We’re dedicated to providing the information you need, when you need it. Because opportunities can only be found when you have the insight and expertise you need. So, whether you’re looking to speak to one of our team, want a question answering or need more insight into how trading and investing can work for you, we’ve got you covered.

We’re here to help

Phone Support

Our dedicated customer support team is here for you, round the clock, from Mon 00:00 to Friday 23:55 PM (GMT +2) which is Sun 22:00 PM – Friday 21:55 UK time.

Call: +35722222121

Live Chat

Chat anytime directly to our customer support team via our live chat function. Our live chat is available 24/5 to answer your questions.

FAQs

Can I deposit or withdraw funds to third parties?

We do not allow third party payments either for funding your account or for making a withdrawal. Funds can only be accepted from a source bearing the account holder’s name, and funds can only be returned to a source which bears the name of the rightful owner of the account.

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What is the minimum amount for deposit?

The minimum amount to deposit is the equivalent of 100 in the following currencies:
USD/EUR/GBP/DKK/NOK/SEK/PLN/CZK/AED

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What payment methods does Markets.com accept for adding funds?

The following payment methods are accepted:
Credit card
Wire transfer
Neteller
Skrill
PayPal

Additional payment methods include: Fast Bank Transfers, Sofort, iDeal

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I still haven’t received my withdrawal, what to do?

In case you did not receive your withdrawal after maximum timeframe has passed, please contact our Support team via chat or email (support@markets.com) so that we can provide you with relevant information which can be used by your bank to trace the transaction/s and credit the amounts to your account.

The maximum timeframe within which your payment can be received varies depending on the method.

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Why was my attempt to add funds unsuccessful?

Adding funds to your account could be successful but in pending status. This can happen when the account or payment verification process is not complete.

To complete the full verification process, please provide the required documents, explained and listed in detail under Account Verification in the FAQs.

– Log in to your account.
– Select Verification Centre.
– Upload the necessary documents using the Upload Documents option.
Please note: verification of documents may take up to 24 business hours to review after submission. You may receive additional instructions via email after uploading your documents.

Otherwise, you may need to contact support if the issue persists and consider checking the matter with your payment provider.

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CySEC (EU)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to EUR20,000
  • 1,000,000 insurance cover** 
  • Negative Balance Protection

Products

  • CFD
  • Share Dealing
  • Strategy Builder

Markets.com, operated by Safecap Investments Limited (“Safecap”) Regulated by CySEC under licence no. 092/08 and FSCA under licence no. 43906.

FSC (GLOBAL)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection
  • $1,000,000 insurance cover** 

Products

  • CFD
  • Strategy Builder

Markets.com, operated by Finalto (BVI) Ltd by the BVI Financial Services Commission (‘FSC’) under licence no. SIBA/L/14/1067.

FCA (UK)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to GBP85,000
    *depending on criteria and eligibility
  • £1,000,000 insurance cover** 
  • Negative Balance Protection

Products

  • CFD
  • Spread Bets
  • Strategy Builder

Markets.com operated by Finalto Trading Ltd. Regulated by the Financial Conduct Authority (“FCA”) under licence number 607305.

ASIC (AU)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection
  • $1,000,000 insurance cover**

Products

  • CFD

Markets.com, operated by Finalto (Australia) Pty Ltd Holds Australian Financial Services Licence no. 424008 and is regulated in the provision of financial services by the Australian Securities and Investments Commission (“ASIC”).

Selecting one of these regulators will display the corresponding information across the entire website. If you would like to display information for a different regulator, please select it. For more information click here.

**Terms & conditions apply. Click here to read full policy.

Marketsi
An individual approach to investing.

Whether you’re investing for the long-term, medium-term or even short-term, Marketsi puts you in control. You can take a traditional approach or be creative with our innovative Investment Strategy Builder tool, our industry-leading platform and personalised, VIP service will help you make the most of the global markets without the need for intermediaries.

La gestión de acciones del grupo Markets se ofrece en exclusiva a través de Safecap Investments Limited, regulada por la Comisión de Bolsa y Valores de Chipre (CySEC) con número de licencia 092/08. Le estamos redirigiendo al sitio web de Safecap.

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