Support Centre

We’re dedicated to providing the information you need, when you need it. Because opportunities can only be found when you have the insight and expertise you need. So, whether you’re looking to speak to one of our team, want a question answering or need more insight into how trading and investing can work for you, we’ve got you covered.

We’re here to help

Phone Support

Our dedicated customer support team is here for you, round the clock, from 10pm UK Sunday to 9pm UK Friday.

Call: +44 2031 500 380

Live Chat

Chat anytime directly to our customer support time via our live chat function. Our live chat is available 24/5 to answer your questions.

FAQs

How do I protect my data online?

You should always be cautious of unsolicited approaches via emails, texts, calls and social media channels. Never give out your personal information through these platforms and always check whether the email address appears slightly different to the official one. Websites should always be https://secured and do not download any files or programs from unknown sources to any of your devices.

Please always keep in mind that reputable companies will never ask for your personal account or payment information. If you have any suspicions, then please contact us immediately through Customer Support.

Our Data Protection Office is ensuring GDPR compliance within markets.com. The company is regularly audited by internal and external parties against all controls and monitoring tools used to protect our systems and data. For any questions or to make a complaint, please contact privacy@markets.com.

For more information on how to keep yourself protected online, please check out our online security page: https://markets.com/en/support/fraud/

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What are the rights I have in relation to my data being collected?

Although, the following are subject to certain exceptions and limitations, you have the right to:

– request for access and copies of your personal data.

– request for us to correct the data we hold on you.

– request for us to delete all of your personal information. Please note that where applicable, we are required to keep this information for up to 5 years in order to fulfil our AML obligations and therefore, such request might not be fulfilled.

– request for us to transfer your information to another provider.

– object to processing of your personal data.

– request that you will not be subject to automated individual decision-making, including profiling.

To evoke any of the above mentioned rights, please get in touch with our Customer Support Team or through privacy@markets.com

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How long will you keep my data for?

We store your personal data for as long as necessary and in relation with the following periods:

– 5 years from the date of termination of your Customer account.

– Any retention period required by law.

– Any need to store records beyond the above periods in order to handle potential audits, tax matters or for the establishment, exercise or defence of legal claims.

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Do you transfer my data outside the EU/EEA?

As a global operating entity, we may transfer data outside the EU/EEA in order to provide you with the best possible service. This may include transfers to third countries that do not by default ensure an adequate level of protection of your personal data. However, when data is transferred to providers in such third country, we implement appropriate safeguards to ensure the same level of compliance typically ensured by the EU jurisdictions. Additionally, your data will only be transferred to a third country if it is permitted under data protection legislation.

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Do you share my data with any external parties?

We may share your information with a range of recipients such as regulators, financial institutions, public authorities, professional advisers, auditors and insurers. However, we will only disclose personal data about you to the extent that it is permitted under the GDPR regulations. If you would like to find out more about the external parties we share your information with then please check out our Privacy Policy.

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CySEC (EU)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to EUR20,000
  • Negative Balance Protection

Products

  • CFD
  • Share Dealing
  • Strategy Builder

Markets.com, operated by Safecap Investments Limited (“Safecap”) Regulated by CySEC under License no. 092/08 and FSCA under Licence no. 43906.

FSC (GLOBAL)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Products

  • CFD
  • Strategy Builder

Markets.com, operated by TradeTech Markets (BVI) Limited (“TTMBVI”) Regulated by the BVI Financial Services Commission (‘FSC’) under licence no. SIBA/L/14/1067.

FCA (UK)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to GBP85,000
    *depending on criteria and eligibility
  • Negative Balance Protection

Products

  • CFD
  • Spread Bets
  • Strategy Builder

Markets.com operated by TradeTech Alpha Limited (“TTA”) Regulated by the Financial Conduct Authority (“FCA”) under licence number 607305.

ASIC (AU)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection

Products

  • CFD

Markets.com, operated by Tradetech Markets (Australia) Pty Limited (‘TTMAU”) Holds Australian Financial Services Licence no. 424008 and is regulated in the provision of financial services by the Australian Securities and Investments Commission (“ASIC”).

FSCA (ZA)

  • Clients’ funds kept in segregated bank accounts
  • Negative Balance Protection

Products

  • CFD
  • Strategy Builder

Markets.com, operated by TradeTech Markets (South Africa) (Pty) Limited (“TTMSA”) Regulated by Financial Sector Conduct Authority (‘FSCA’) under the licence no. 46860.

Selecting one of these regulators will display the corresponding information across the entire website. If you would like to display information for a different regulator, please select it. For more information click here.

Marketsi
An individual approach to investing.

Whether you’re investing for the long-term, medium-term or even short-term, Marketsi puts you in control. You can take a traditional approach or be creative with our innovative Investment Strategy Builder tool, our industry-leading platform and personalised, VIP service will help you make the most of the global markets without the need for intermediaries.

Share Dealing in the Markets Group is only offered by Safecap Investments Limited regulated by CySEC under license number 092/08. We are now re-directing you to Safecap’s website.

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