Support Centre

We’re dedicated to providing the information you need, when you need it. Because opportunities can only be found when you have the insight and expertise you need. So, whether you’re looking to speak to one of our team, want a question answering or need more insight into how trading and investing can work for you, we’ve got you covered.

We’re here to help

Phone Support

Our dedicated customer support team is here for you, round the clock, from Mon 00:00 to Friday 23:55 PM (GMT +2) which is Sun 22:00 PM – Friday 21:55 UK time.

Call: +35722222121

Live Chat

Chat anytime directly to our customer support team via our live chat function. Our live chat is available 24/5 to answer your questions.

FAQs

Can I deposit or withdraw funds to third parties?

We do not allow third party payments either for funding your account or for making a withdrawal. Funds can only be accepted from a source bearing the account holder’s name, and funds can only be returned to a source which bears the name of the rightful owner of the account.

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Do you charge any Commissions on CFDs?

For stock CFDs only, in addition to the market spread we charge a small commission on each side of the trade. More specifically, a $10 commission is charged to enter and exit a trade, applied together upon opening the position. All commission charges are converted to your account currency at the prevailing market currency conversion rate.

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What is going to happen if I do not use my Demo Account?

If the Demo Account has no new positions for a period of 90 days, it will be set to inactive and any existing open positions will be liquidated.

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Que tipo de dados meus conservam?

Os dados pessoais sobre si que conservamos e tratamos incluem:
– Informações de identificação, de residência e de contacto.
– Registos relativos ao acordo comercial celebrado consigo que envolvam os dados resultantes da utilização das nossas plataformas, aplicações móveis, linhas telefónicas gravadas, escritórios e atividades de marketing.
– Registos KYC (“conheça o seu cliente”), incluindo dados de passaportes, números da segurança social, data e local de nascimento, fonte de riqueza, relações com funcionários públicos.
– Informações financeiras, tais como dados de contas bancárias, rendimentos, ativos, despesas.

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Quali tipi di dati detenete su di me?

I dati personali del cliente da noi elaborati includono:
– Dati identificativi, di residenza e di contatto.
– Dati in relazione all’accordo commerciale stipulato con il cliente che include dati derivanti dall’uso delle piattaforme, mobile app, linee telefoniche registrate, uffici e attività di marketing.
– Dati KYC (Know Your Customer), inclusi dati del passaporto, numeri di previdenza sociale, data e luogo di nascita, fonte del patrimonio, relazioni con pubblici ufficiali.
– Dati finanziari come dati del conto corrente, reddito, asset, uscite

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CySEC (EU)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to EUR20,000
  • 1,000,000 insurance cover** 
  • Negative Balance Protection

Products

  • CFD
  • Share Dealing
  • Strategy Builder

Markets.com, operated by Safecap Investments Limited (“Safecap”) Regulated by CySEC under licence no. 092/08 and FSCA under licence no. 43906.

FSC (GLOBAL)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection
  • $1,000,000 insurance cover** 

Products

  • CFD
  • Strategy Builder

Markets.com, operated by Finalto (BVI) Ltd by the BVI Financial Services Commission (‘FSC’) under licence no. SIBA/L/14/1067.

FCA (UK)

  • Client’s funds are kept in segregated bank accounts
  • FSCS Investor Compensation up to GBP85,000
    *depending on criteria and eligibility
  • £1,000,000 insurance cover** 
  • Negative Balance Protection

Products

  • CFD
  • Spread Bets
  • Strategy Builder

Markets.com operated by Finalto Trading Ltd. Regulated by the Financial Conduct Authority (“FCA”) under licence number 607305.

ASIC (AU)

  • Clients’ funds kept in segregated bank accounts
  • Electronic Verification
  • Negative Balance Protection
  • $1,000,000 insurance cover**

Products

  • CFD

Markets.com, operated by Finalto (Australia) Pty Ltd Holds Australian Financial Services Licence no. 424008 and is regulated in the provision of financial services by the Australian Securities and Investments Commission (“ASIC”).

Selecting one of these regulators will display the corresponding information across the entire website. If you would like to display information for a different regulator, please select it. For more information click here.

**Terms & conditions apply. Click here to read full policy.

Marketsi
An individual approach to investing.

Whether you’re investing for the long-term, medium-term or even short-term, Marketsi puts you in control. You can take a traditional approach or be creative with our innovative Investment Strategy Builder tool, our industry-leading platform and personalised, VIP service will help you make the most of the global markets without the need for intermediaries.

La gestión de acciones del grupo Markets se ofrece en exclusiva a través de Safecap Investments Limited, regulada por la Comisión de Bolsa y Valores de Chipre (CySEC) con número de licencia 092/08. Le estamos redirigiendo al sitio web de Safecap.

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